Utilization of Technology in the Ghanaian Hospitality Industry: Prospects and Challenges

Abstract

Technology and digitalization have been of immerse benefits to the hospitality industry. Ghana’s hospitality industry is a cash-cow and the effective utilization of ICT in this sector can maximize income generation.  The present study therefore, seeks to investigate the utilization of technology in Ghana’s hospitality industry and associated challenges. In this study, the common digitalization tools used by the country’s hospitality industry were explored. It was identified that most ICT innovations used by hotels and guesthouses are basic and not up to the standards of modern technology trends in the global hospitality industry. The paper identified certain challenges and when these are resolved there could be boosts in the utilization of modern technology in Ghana’s hospitality industry.